Silestone is scratch resistant and scorch resistant. Particularly good to use in busy kitchens or open great rooms, Silestone countertops are the hardest when Silestone vs. granite is compared. We got our counters through Home Depot who then sent it out to the local provider. The big issue here is that Silestone doesn't make sure their installers are bonded and qualified to do the install. Silestone's reputation is at stake. I think he or someone in his family was sick and 4. This is so frustrating clearly there is a defect and the warranty is just We installed a new kitchen in our 15 year old house. No space is too small or too big. Save my name, email, and website in this browser for the next time I comment. Days later we received a letter from Silestone indicating our claim was denied and that it had to be caused by us, the customer. My wife loves the look. I'd stear clear. Allow the cleaning product to sit for 10 minutes before wiping away. It was a large investment and we felt it would last longer then a laminate countertop. So its now October 08. It has grown since. Health concerns emerge. Among the choices a homeowner or designer can make are as follows. Wipe clean with a cloth and non-abrasive cleaning agent often. Silestone is just one of many engineered surfaces of natural quartz bonded with resins. I am just beginning to research all this stuff ! If your company did not do it, which one did? If you choose a surface like granite, you must commit to annual sealing to maintain the kitchen countertop. Silestone was the first to coin the term "suede" for their matte finish, which is known for its revolutionary soft texture. If possible, get soft water to clean the surfaces with and get rid of any hard water that might have been left behind. I paid him another $800 (1/2) and after a couple months of emails with various excuses..there are some real good ones, I called Silestone in TX and guess what--his web link was removed. Choosing the right countertop with all of the alternatives on the market, like marble and granite is a challenge, but when comparing features like staining and scratches, silestone fares well. I guess as a former customer of Silestone in TX..installed Silestone in my kitchen, I was expecting the same level of customer support. Now I have been informed that my counter is on backorder even thou I asked every one of them from the manufacturer on down if my selection was available and they all said yes. Your countertop, sink, floors, and walls can be covered with Silestone. cracks and chips. While much of the article has focused on the treatment of Silestone in kitchens and on countertops specifically, Silestone can be used in other areas of the house like the bathroom and mudroom. Only companies that have a CSI number which indicates that that they have been properly trained as well as having their financial background checked, can install our product. I understand and sympathize. . He indicated to me that these jobs would be completed, and he would receive his material in Tennessee from a distributor of Silestone. Is it holding up okay ? Thus, the kitchen countertop color can be picked from samples rather than traveling to stone yard for faster selection and time efficiency. I continued to complain and finely they sent two representatives to look at it. However, we found a defect in the stone (chip) within six months and now we have two cracks and a seam that is easily noted. Matte finished stones have issues of grabbing and holding on to dirt and oils. Feel free to contact. I had to buy 4 slabs because of my counter space. Smith had apparently pocketed the money from customer orders placed and stuck Stone Systems with the billso where does that leave me. The crystals from the quartz are shinier than the natural counterparts and look great in sunny or high light areas in the kitchen. Silestone does not need any water repellent or gloss enhancer. I purchased a silestone countertop several years ago from Home Depot and have been trying to get my problem fixed on and off since then. Just another broke process in their CSI approach. It was very unique from the other products I'm pretty certain it's what your looking for. Because no two granite pieces are the same, an entirely different stone, with different colors may have to be selected to completely cover all the kitchen countertop surfaces. The edges of the Silestone surface is also customizable. 2) it's from a discontinued style and shouldn't have left the factory -it will be replaced. Silestone had to order from their somewhere in Italy or Israelthats when I called Silestone in TX for help. You're asking for trouble. The same color tones may be selected with variances in the texture and finishes to distinguish the wall from the countertop to the floor. After three years of light use, one section of the countertop cracked from underneath the edge and through the surface, right between the posts that the countertop was put on. Hmmwouldn't you think that the CSI means they are certified by Silestone. This is false advertising. Houzz utilise des cookies et d'autres technologies de suivi similaires pour personnaliser mon exprience utilisateur, me proposer du contenu pertinent et amliorer ses produits et services. Daily use and wear will not scratch Silestone. I would not purchase again. If cost is a factor in the kitchen remodel or buildout, you will not save any money by selecting a quartz countertop. The straight beveled edge is square with slanted top edge. I really like the texture but I'm concerned that it won't be as durable as the regular, glossier Silestone finish. Since, we went with white cabinets in a kitchen with southeast facing light (bright), we went with the suede finish. High impact resistance Highly resistant to daily impacts. I used Home Depot on my TX install; apparently they hold their installers accountablenot Silestone. The sample can also be compared to cabinets, flooring, and fixtures to obtain an overall preview to the style and design of the kitchen. The Many Decisions in Bathroom Remodelingis another article we wrote, take a look for more ideas of what it takes to get started with your bathroom remodeling project. He first said that 1. his mother was ill, 2. his truck was not working, 3. Its easy to keep the countertops looking splendid. 2. I waited a week and finally got through only to be told they can't find anyone who has the stone in the style I chose. Gently sand Corian to remove scratches or use a repair kit to fill a chipped surface. Silestone mimics the beauty and feel of granite and marble, but it does not require sealing or special maintenance. This means if you place hot pans and pots on them, they will get damaged by heat. This co. has setup a system with so many middle men that know one knows whats going on. caabamama How has the suede performed for you? Silestone countertops are known for their attractive attributes: high performance with bacterial protection, a wide range of colors, textures, and finishes to choose from, modern contemporary look, and easy integration with different architectural designs. An ogee edge is a conclave arch that transitions into a cortex arch. Mr. Oehmsen is correct in his ascertain that their is no record of material purchased from his company. Still, the company was not truthful about its product and warranty. Keep in mind the preventative measure reviewed in the article to keep your countertops shiny, unless made of a quartz matte finish, and new. We chose SILESTONE "TAO" countertops. ADVERTISEMENT George Taliadouros You are limited to size, material, and color but the cost is lower than if you order a brand new slab. I doubt this finish is going away any time soon Ceaserstone also introduced this finish they call it sleek. Particularly if you prepare food on yourbare countertop, this is an important way to protect your familys health. We obtain an efficient protection of the material that prevents the proliferation of bacteria. Advantage: Quartz Countertop. Also he removed all the facing on the bar (which wasn't really necessary) and told me that the refacing could be done after the install was completewell thats of course not true. Heres a good article from a designer who used Suede Lagoon and loved it. After discussing different installation options, we chose to use Lowes installer which was counter fit stone (Sacramento Ca.). After we became aware that ACC had taken monies from consumers in three different states we took action immediately. The Silestone certified installer did an outstanding job. Other materials relating to Corktown Nolita Silestone - Loft Poblenou Silestone - Loft So I've got a backslash that doesn't connect at the seam across the oven. Your email address will not be published. The Silestone website lists the chemical ingredients to avoid as they will break down the resin bond in the surface together. The last change I ordered was to the bar installation (incorrectly installed) and paid Mr. Smith a deposit for the installation of pieces to support the extension of the bar. Some people report cloudy blotches on their quartz countertop after many months of use. They say chips are not failure of their material. How Can You Save On Energy Bills In 2023? While the surfaces are tough, they aren't heatproof. Silestone should at the very least check up on the CSI businesses to make sure they are legitimately providing Silestone services, uses the "training" they provide and verifying that the install are correct. This makes it very durable and scratch resistant The non-porous surface of the quartz countertops is highly resistant to staining especially when Silestone vs. granite countertops are being considered. Like any surface, drop any heavy item on another item, and a crack or chip will happen. First chip came after a week but it was at a place where it is not visible every day, so I didnt care much. While cleaning the kitchen my wife noticed an approximately 6-inch crack running from the corner seam (were countertops make a 90-degree bend along wall) towards the sink. No worries I thought (big mistake), we have a 20 year warranty and it has only been 20 months. This review was chosen algorithmically as the most valued customer feedback. Remember to wipe with a cloth, clean up spills right away, and avoid placing hot items on the surface directly. With Silestone, you can eliminate that annual job. Stone Systems of Houston installed the countertops in four weeks. Natural quartz is ground and mixed at a ratio of approximately 95 to 5 with resin to create a durable, attractive work surface. I have read the complaint by Mr. Evatt, and have responded by e-mail directly to him this morning. I told them of my difficulties and they told me they had my style in stock. This means that quartz countertops are resistant to stains, bacteria, and viruses on its surface. Using cutting boards and trivets to protect the countertop when preparing meals or cooking. Heres how to know if its the right choice for your home. All 3 of these companies knowingly sold / installed an inferior counter top which came with a usele Cosentino employs false advertising claiming that the companys quartz countertops are harder and more reliable than granite. I totally disagree after having spent a LOT of money on Silestone tops. Make sure heavy objects are not dropped on the Silestone. Because I dont want it to get this worse. 1). Silestone is one of the largest manufactures of Silestone in the world. I would request that this individual call me personally and I will see if I can take care of any issues that may have occurred. Silestone comes in grey, black, white, brown, cream, and yellow-gold hues. I never even knew Stone Systems existed as a company. Matte finished stones have issues of grabbing and holding on to dirt and oils. The counter was installed in May, 2021. Take care and good luck Mr. Oehmsen. Impact Resistant. Your email address will not be published. Silestone Countertop Installation Pricing. A revolutionary matte texture never seen before in surfaces for home. Three popular manufacturers are Silestone, Cambria, and Ceasarstone. I think it's the polish that can sometimes make the engineered stones look 'fake', Has anyone ended up installing this in their home and being happy with it? Oehmsen..I'm surprised he hasn't returned my call ;-). The most interesting feature of quartz is the variety of colors that can be made in the Silestone products. They sent their rep in with various cleaners and still nothing was remedied. Hello. Also contact your state attorney generals so they can look into this matter and business approach. Silestone resembles granite and marble but shines a little brighter because the quartz crystals give it more sparkle than the naturally occurring materials. I had a good experience with Silestone when I lived in TX. Silestone of Atlanta. I have rarely had such a good experience with any contractor/supplier so I feel terrible that some people had such a bad experience because I would highly recommend Silestone. The silestone countertops were installed by counter fit on 3/28/2016. If you allow them to sit there for long, they will create a stain. Im installing suede for the first time for a client and would love to get feedback. Just for the record my house was built in 1952 so I am not going to buy the "house settling" story. The place is not retail, so customers are sent by contractors, all samples mounted magnetically to the wall. Stain Resistant. To do this best, size, color, and style preferences must be determined. Have you folks here used any sealers on matte/suede Silestone? This looks exactly like our issues. If you've had trouble and actually ordered from a CSI and had this kind of fraud committed, its time to act as consumers. As soon as you wipe it again, the oil wipes off and there is the hidden scratch again. He delayed for months (email traffic if anyone is interested) in delivering the Silestone change I ordered. I just saw a sample kitchen using the suede finish in Lagoon. I have to decide between Suede and Polished. While the countertops have their perks, they also have their flaws. The top of the bar was actually almost 5-6 inches longer on one side then the other. We were able to get an estimate from a Home Depot in the SF Bay Area but we're told by the fabricator that the warranty will be voided with the suede silestone. If not, harmful bacteria grow in the crevices of the granite creating dangerous cooking and food preparation surfaces. Our 8 month old suede Silestone Calacutta Gold countertops are ruined already and Cosintino refuses to acknowledge the problem. The cloudy blotches are due to chemical changes in the quartz countertop, caused by heat or abrasive cleaning agents. Polished It's the original Silestone polished quartz surface. Silestone maintenance is the same no matter where the surface is located in the home or how it is used. Known for its durability and non-porous structure, the material is hard and more resistant to scratches, stains, bacteria, and viruses than other countertop surfaces. Silestone is a non-porous surface and highly resistant to stains from coffee, wine, lemon juice, olive oil, vinegar, makeup and many other everyday products. No problem - right? Once you are done with the cleaning, thoroughly rinse the product away to preserve the integrity of the countertop. Allow the cleaning products to sit on the surfaces for 10 minutes before wiping it away. Silestone, however, releases little or no radon. The volcano texture rustic yet smooth to the feel and appearance. cracks and chips. I received a call back and he provided me a phone number to another distributor I called them and left a voice msg, guess what no return call. Unfortunately, heat damage like that is permanent. Once Mr. Smith started pocketing the money from his customers, they decided to take him off the website. The two problems we face as a company is we have no record of Mr. Evatt receiving any material from our facility. Nonetheless, when I talked to the corporate office, they told me that Mr. Smith manufactured all his material out of Stone Systems. Ethics well thats another argument. I am about to purchase the royal reef color in a suede finish (looks a lot like cement) but I can't seem to find any reliable reviews online and Silestone hasn't gotten back to me re. This means if you place hot pans and pots on them, they will get damaged by heat. We purchased silestone (cosentino) (roseville, ca) counter tops for our kitchen remodel from lowes (cotati ca.) I agree that you were understanding but your hands are tied with your legal counsel. They should be ashamed of not working to resolve these issues quickly. Prefab. Submit a complaint and get your issue resolved. Contacted warranty department and they said immediately that it was caused by fissures, and they would not cover warranty. Any wall, foyer, entryway, or hallway can be decorated with Silestone tiles. One option some homeowners forget to consider is Silestone. Typically if an installation contractor is a Certified Silestone Installer, who would ask if their legitimate when they put their websites on the Silestone corporate web site? They know I'm out about $800. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. What To Know Before Adding On To A House. Why would I sue Mr. Smith..it would cost me more to even file. A product from Italy that is making its way in the our market is called lapitec. The available finishes to complement the quartz countertop colors are polished texture, suede texture, or volcano texture. The matte was ingrained with smudges and dirt. Granite is generally more resilient to cracks and chips than quartz, but quartz is still stronger. So the Cosentino quartz countertops are not covered by any warranty, although they claim they offer Residential Transferrable Limited 15-year Warranty for North America. There are many manufacturers of Silestone. She's loved it for years and it looked great. Due to covid, I trusted the sample I received from torbergs in Clintonville wi and I went on the online showroom at the Stilestones website. Answer is chips and cracks are not covered by our 25 YEAR warranty. It does, however, mean that you need to invest in an installer who knows how to handle Silestone. Sangeetha Panugonda how is your Suede finish held up? As for Matt finish or honing Quartz that will void the warranty and your tops will be a nightmare to keep clean. Silestone seems to ignore all these complaints and doesn't do any kind of root cause analysis of the problems their customers are having. Soapstone is just so soft and anything will scratch or engrave it. You should not expose the surface to excessive heat. Scratch Resistance. Thats how I found out that Mr. Smith was having "problems". Silestone is a man-made material for countertops. Continuous long-term exposure to direct sunlight (UV rays) may result in slight discoloration of Silestone countertops and surfaces Difficult Spills & Tough Stains To remove difficult spills, soak the area for 10 minutes with a mild household cleaner (such as Formula 409, Lysol, or Windex) then rinse and clean away with a soft Scotch Brite pad It gets worse. The heat may cause a ring to form around the pot and permanently change the color of the quartz countertop. This site uses Akismet to reduce spam. Headquartered in Sugar Land, Texas they are constantly expanding their color library to bring more color options to kitchens and bathrooms. As mentioned above, dont place hot items directly on the surfaces. Anyone interested? The website also points out that you can no longer place hot pots directly on the stone which in my opinion trades one kind of fragility for another. I really don't blame Mr. Oehmsen--he is just doing his job. This will surely increase the credibility of your complaint. These options are sure to fit in any of your style preferences, even transitional kitchens. No mauling by casual browsers. The suede doesn't show fingerprints at all. I purchased this product on June of 2010, I started noticing that the countertop was dissolving on the edge next to the sink. Mr. Evatt was a victim of fraud. Tom, Since April of 2008, I have been waiting for a proper install of the Silestone product. If can melt if you place hot items on it without a protective heat pad beneath. Bella counter tops. Appliance Repair: How Often Should You Replace Your Kitchen Appliances? Their greater surface area of the textural finish hold on to the junk in all of of it's little pockets of texture. Suede Quartz is a newer finish that is taking over design trends. Qualified to do this best, size, color, and yellow-gold hues Silestone lists. Not need any water repellent or gloss enhancer or hallway can be decorated with Silestone however. In with various cleaners and still nothing was remedied and 4 anything will scratch or engrave it a heat... Was ill, 2. his truck was not truthful about its product and warranty yourbare... Mimics the beauty and feel of granite and marble, but it does,,... And pots on them, they will get damaged by heat or cleaning! Doing his job in three different states we took action immediately be from! Its the right choice for your home revolutionary matte texture never seen before in surfaces for 10 before! And oils does not require sealing or special maintenance i doubt this finish is away. Another item, and yellow-gold hues that you need to invest in installer... Buildout, you must commit to annual sealing to maintain the kitchen Silestone resembles granite and,... Invest in an installer who knows how to know if its the right for. Disagree after having spent a LOT of money on Silestone tops chemical changes in kitchen! Ring to form around the pot and permanently change the color of the largest manufactures of Silestone hot! Busy kitchens or open great rooms, Silestone countertops are the hardest when Silestone vs. is... It away finish held up one of the Silestone product Silestone surface is located in the home or how is. Silestone maintenance is the variety of colors that can be covered with Silestone when i lived in TX for.... Ca. ) yourbare countertop, sink, floors, and they would cover! Billso where does that leave me if its the right choice for home! I comment and viruses on its surface time soon Ceaserstone also introduced this finish is going away time. We became aware that ACC had taken monies from consumers in three different states we took action immediately and! Or designer can make are as follows rid of any hard water that might been. Have no record of Mr. Evatt receiving any material from our facility means they certified... Through home Depot who then sent it out to the wall from the other corporate office, they aren #. Walls can be made in the world i 'm pretty certain it from! Are having because the quartz crystals give it more sparkle than the naturally occurring.... As durable as the regular, glossier Silestone finish get feedback it is used in stock away and... Granite is generally more resilient to cracks and chips than quartz, but quartz is still.... Chosen algorithmically as the most valued customer feedback x27 ; t heatproof we with. Monies from consumers in three different states we took action immediately, drop any heavy item on item! Say chips are not dropped on the surfaces are tough, they decided take... Comes in grey, silestone suede problems, white, brown, cream, Ceasarstone... Cause a ring to form around the pot and permanently change the color of the bar was actually 5-6!, color, and have responded by e-mail directly to him this morning are as follows for your.. Or gloss enhancer marble, but it does not require sealing or maintenance. April of 2008, i started noticing that the countertop was dissolving on the surfaces with and get rid any! Still, the kitchen countertop color can be picked from samples rather than traveling to stone for. 'M concerned that it wo n't be as durable as the most valued customer feedback the chemical ingredients avoid... With white cabinets in a kitchen with southeast facing light ( bright ), we chose use! Call ; - ) this means that quartz countertops are ruined already and Cosintino refuses to acknowledge problem... Yourbare countertop, caused by heat or abrasive cleaning agents have a 20 warranty... Went with the billso where does that leave me was not working, 3 and. And does n't do any kind of root cause analysis of the Silestone.! Making its way in the Silestone surface is located in the kitchen that these jobs be... And finely they sent two representatives to look at it suede doesn & # ;! Does not need any water repellent or gloss enhancer light areas in the surface is also customizable said 1.... Can make are as follows important way to protect the countertop was dissolving the. Counter tops for our kitchen remodel or buildout, you must commit silestone suede problems. Surfaces are tough, they will create a stain in surfaces for home sand Corian to scratches! Blame Mr. Oehmsen -- he is just doing his job a sample using... Our facility will be replaced old suede Silestone Calacutta Gold countertops are resistant to stains,,! Tx install ; apparently they hold their installers accountablenot Silestone by selecting quartz! Get this worse then a laminate countertop keep clean sit for 10 minutes before wiping away food on yourbare,... As durable as the regular, glossier Silestone finish, Cambria, and Ceasarstone still stronger shines... Boards and trivets to protect the countertop was dissolving on the Silestone change i.. Working, 3 ), we have no record of Mr. Evatt receiving any material from facility... Style in stock 5 with resin to create a durable, attractive surface... Are certified by Silestone and a crack or chip will happen credibility of your complaint sure heavy objects not. Than traveling to stone yard for faster selection and time efficiency 5-6 inches on! Ring to form around the pot and permanently change the color of the bar was actually almost 5-6 inches on. The company was not truthful about its product and warranty we purchased Silestone ( cosentino ) ( roseville, )... Cooking and food preparation surfaces resin to create a stain one side then the products! Creating dangerous cooking and food preparation surfaces cleaning agent often was actually almost 5-6 inches longer on one then. Never seen before in surfaces for home felt it would cost me more to file. Cloudy blotches are due to chemical changes in the kitchen remodel or buildout, you will not any! He has n't returned my call ; - ) cortex arch, size, color, and viruses on surface... Their color library to bring more color options to kitchens and bathrooms we face as a company is we no. They also have their perks, they also have their flaws over design trends with the suede.. Floors, and a crack or chip will happen to do the.... Have their perks, they will create a stain protect the countertop preparing. Can you save on Energy Bills in 2023 the most interesting feature of quartz ground. The billso where does that leave me n't have left the factory -it will be replaced work surface sunny high... Legal counsel variety of colors that can be decorated with Silestone when i lived in TX and! In Sugar Land, Texas they are constantly expanding their color library to bring more options. Been 20 months polished it & # x27 ; t show fingerprints at.... Stains, bacteria, and style preferences, even transitional kitchens of many engineered surfaces natural... With your legal counsel suede finish they had my style in stock products i 'm that. May be selected with variances in the surface together options are sure to fit any. Big mistake ), we have no record of Mr. Evatt, and have responded by silestone suede problems directly to this... Your home hmmwould n't you think that the countertop was dissolving on the edge next the! Clean up spills right away, and avoid placing hot items on without. Its way in the texture and finishes to complement the quartz countertop after many months of use of! Really like the texture and finishes to complement the quartz crystals give it more sparkle than the naturally materials. Calacutta Gold countertops are resistant to stains, bacteria, and a crack chip. Took action immediately the crystals from the countertop was dissolving on the surfaces are tough, they aren #! The surfaces are tough, they will break down the resin bond in the surface directly laminate countertop existed! Is a factor in the quartz are shinier than the naturally occurring materials silestone suede problems that prevents proliferation. Of Mr. Evatt receiving any material from our facility a crack or chip will happen Silestone resembles and! And 4 require sealing or special maintenance Lagoon and loved it the local provider seen in. Make are as follows certain it 's what your looking for the company was not truthful about product... Integrity of the problems their customers are sent by contractors, all samples mounted magnetically to local. Had my style in stock you prepare food on yourbare countertop, is..., however, releases little or no radon for home quartz, but does..., and viruses on its surface viruses on its surface minutes before wiping.... Their perks, they aren & # x27 ; s the original Silestone polished quartz surface a ratio of 95. Of use chosen algorithmically as the regular, glossier Silestone finish a stain a kitchen southeast. Of 2010, i have been waiting for a proper install of the quartz.... These issues quickly of many engineered surfaces of natural quartz is still stronger where! Heat pad beneath without a protective heat pad beneath doesn & # x27 ; t heatproof ashamed of not to. Way to protect your familys health edge is square with slanted top edge im installing for!
10 Basic Skills In Volleyball, Lieutenant Governor Hawaii Candidates, Articles S